Order Changes and Cancellations

If you wish to cancel or change your order and the production process has not been initiated and/or special order materials used in the production of your order have not yet been obtained, we will cancel your order without any charge to you.

If changes or cancellation are possible and some production has begun, you will be responsible for any costs incurred up to that point. This may include set-up charges, art fees and product re-stocking fees.

We hope you can understand that due to the customized nature of our products, once a product has already been decorated, it cannot be restocked or resold.

 

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